Our customers' satisfaction is our central concern
We apply the greatest measure of care in the development and manufacturing of our products. We would like everyone involved to enjoy the product, starting from the first planning phase, throughout the manufacturing process, and up to the sale and use of the tool by the end customer. Buyers and users of a Grizzly tool should arrive at the conviction to decide again for a Grizzly Tools product when they make the next purchase.
Therefore our focus rests particularly on:
Our proven quality assurance system runs in a permanently integrated, multi-stage process, which consistently is being reviewed and optimised. Meanwhile the most current safety requirements are just as much a part of the testing standard as are simulated long-term and endurance tests under laboratory and practical conditions. In parallel, we ensure that the chemical pollutant limit values are kept by the materials used and we also avoid unnecessary noise emissions from the use of our tools. Ergonomic aspects and low-vibration drive technologies are in the foreground of our tool design development.
Proximity to the customer
At Grizzly Tools, we always have an open ear for the latest trends and changes in the gardening and recreational market. This way, innovative product ideas are recognised and taken up early on, and promptly put into action. An appealing price/performance relation and convincing quality characteristics play a dominant role in our decisions. Grizzly Tools products are built according to state-of-the-art standards. Our demands exceed the statutory requirements with regard to environmental protection, sustainability, safety and user friendliness.
Our customer service team will be happy to assist you at any time with technical questions about products to be at your side with help for resolving problems relating to complaints. We can also gladly offer our repair service to you if damage occurs on your tool after the warranty period has elapsed.
The company was founded in 1998 by the General Partners, Inge Christ and Horst Lieb, with participation of Thono GmbH Herdecke, under the name "Grizzly Gartengeräte GmbH & Co. KG" in the Southern Hessian town of Groß-Umstadt. It was planned together with a number of strong Italian gardening machine manufacturers, to supply the German gardening and recreational market with innovative and affordable gardening tools. The company has since then experienced rapid growth and is today among Europe's leading import companies in the gardening and recreational market. Further milestones since the founding:
- 2002: Shifting of important production sites to the Far East and start of the strategic cooperation with select manufacturing enterprises in China.
- 2005: Commissioning of the pallet rack warehouse in Messel with approx. 5000 m² storage space for the expansion of the logistics and customer services departments.
- 2007: Decision to expand the product range for cleaning devices
- 2008: Opening of an office with showroom in Shanghai
Founding of Grizzly France SARL
- 2011: Takeover of the Thono shares by Grizzly Gartengeräte GmbH & Co. KG
- 2012: Decision to expand the product range for electrical tools
- 2014: Change of the company name to "Grizzly Tools GmbH & Co. KG"
Move of the company to Großostheim
- 2015: Outsourcing of the logistics and service department to the newly founded Motodox GmbH
Grizzly History in Baltic states.
2011: First import of Grizzly items to Lithuania.
2012: was established LLC "Garden Baltic".
2013: signed contract with LCC "Mūsų Prekyba" for distribution Grizzly goods on e-commerce platform
2013: signed contracts witg biggest DIY markets in Lithuania.
2014: first shop selling Grizzly items in Latvia and Estonia.
2014: started to cooperate with biggest service centre in Lithuania - LCC Baltic Continent. Ability to check warranty service status at special web page www.help.lt
2016: opened first Grizzly partner shop in Vilnius (Lithuania) Juozapavičiaus str. 8, here you can see and buy all Grizzly models, order replacment parts and get help.